I was reading a blog by Ian Whitworth about business jargon, and how it is important to pay attention to when we use it. Jargon and industry-specific terminology helps us communicate freely and quickly with people who speak our language, but hinders us from being understood by people who don’t.
Are you multilingual? You have to be to stay in business.
In my business I speak HTML, CSS, Javascript, Flash, blog, and animated GIF. Also ROI, sales points, call to action, teaser, fog quotient, inverted paramid, Chicago style, and snipe. Also, cost per thousand, bleed marks, parent sheet size, press size, dpi, vector art, trapping, stuffit compression, color mode, visible layers, and color correction. Also paragraph styles, font metrics, sans serif, grunge, display type, dingbats, postscript and image quality.
When I work with clients, I try to speak their language. In the travel trade, you might hear something like, “We’ve got 250 VIPs coming on AA from LAX. We did a deal with SDCVB at PCMA to keep their ADR at $750.”
Speaking the jargon fluently is like a secret handshake that admits you to the club.That’s why most industries hold an annual convention, so people can cluster around the bar happily chatting in fluent industry-speak. Because if you belong to, say, the Asphalt Pavement Association (Official motto: ‘There’s a lot more to asphalt than meets the eye’), there’s nothing better than some quality time with others who share your black, sticky passion. They never tire of hearing about it, unlike your friends and family.
While speaking your own industry jargon is the natural thing to do when you are among your industry colleagues, be sure to learn and demonstrate your knowledge of other people’s industries by using their industry terminology. If you are speaking with a potential or new client in an industry with which you are relatively unfamiliar, you might take time to get to know their language, jargon and buzzwords, and use them when you can. You are on “the team” when you can speak their language. No matter what your field of expertise, clients and others you seek to impress are much more likely to listen to your suggestions if you can put them in terms they understand.
Your value as a business person just went up when you become “multilingual.”