When we speak of “corporate communications” usually think about big companies. I think corporate communications is more about relationship building and less about transactions.
A little story about Corky McMillin, the founder of McMillin Communities. He started out in 1960 as a small contractor building homes in his hometown of Chula Vista, CA with just a couple helpers and his wife doing the books. He pooled his employees with his mechanic and dentist to get a health insurance plan.
One of his sons took to the construction side of the business, and another to the real estate sales side, and his daughter created an interior design business to serve the needs of the business. The business grew until they had created whole neighborhoods in Chula Vista. They built relationships with the residents of Chula Vista by building good homes, through their community volunteerism, their love of offroad racing, and the resale of homes they had built through McMillin Realty.
As the company grew larger, my newsletters served to keep his employees and subcontractors informed of what was happening. And McMillin’s reputation for quality construction and personal service — as well as his induction into the offroad motorsports hall of fame, and his financial support to the real estate program at San Diego State University — have established a living legacy to the man who started it all in Chula Vista, Corky McMillin even has an elementary school named after him.
This is an example of how Corporate Communications is about growing relationships, not making transactions. I haven’t done work for McMillin Communities for about ten years, but I would be interested in serving them again.
If you hear of any company which wants to build relationships with their communities of clients, please think of Jim Hance and his corporate communications skills.
When we speak of “corporate communications” usually think about big companies. I don’t think it has anything to do with the size of a company. I think corporate communications (as differentiated from marketing and sales) is more about relationship building, building a reputation, and building a lasting legacy.
A little story about Corky McMillin, the founder of McMillin Communities. He started out in 1960 as a small contractor building homes in his hometown of Chula Vista, CA with just a couple helpers and his wife doing the books. He pooled his employees with his mechanic and dentist to get a health insurance plan.
One of his sons took to the construction side of the business, and another to the real estate sales side, and his daughter created an interior design business to serve the needs of the business. The business grew until they had created whole neighborhoods in Chula Vista. They built relationships with the residents of Chula Vista by building good homes, through their community volunteerism, their love of offroad racing, and the resale of homes they had built through McMillin Realty.
As the company grew larger, my newsletters served to keep his employees and subcontractors informed of what was happening. The newsletters celebrated employee anniversaries, introduced new people to the staff, covered the planning and openings of new projects and new phases in developments, and maintained relationships with staff and subs.
Corporate communications is very much about building a brand, and staying in alignment with everything that brand represents. In the case of McMillin, they never produced anything but consistently high quality homes which will serve their occupants for years to come. The company has built nearly 30,000 homes in master-planned communities, as well as community parks, thousands of miles of roads, schools, shopping centers, commercial office and industrial parks, college dormitories and 2,000 military residences on seven military bases. It is now building homes throughout California and parts of Texas. Its prominent redevelopment of San Diego’s Naval Training Center into Liberty Station on San Diego Bay was voted Base Redevelopment Community of the Year by the Association of Defense Communities.
Corky McMillin’s reputation for quality construction and personal service — as well as his induction into the offroad motorsports hall of fame, and being honored for his financial support to the real estate program at San Diego State University — have established a living legacy to the man who started it all in Chula Vista, CA. Corky McMillin even has an elementary school named after him. Even though the man passed away several years ago, the relationship between the company he built and the communities it serves is still strong.
This is an example of how corporate communications (and the company which employees it) is about growing relationships, not making transactions. There is a saying that people don’t remember so much about how much you know or do, but do remember how much you care. Corporate communications communicates that to the world.